Your Estimated Arrival = Production Time + Shipping Time.

Shipping begins once your order leaves our door. These timelines are estimates and depend on item types and delivery location.

U.S.: $6.99 shipping fee. Free shipping on orders over $100.

Canada: $9.99 shipping fee. Free shipping on orders over $149.99.

International: $19.99 shipping fee. Free shipping on orders over $200.

Items from the same production facility (e.g., T-shirts + mugs) ship together.

Different categories (e.g., shirt + handmade item) may ship separately, each with its own tracking info. We apologize for any inconvenience.

If your order doesn't arrive within 60 days, you'll receive a full refund for the item.

Email us at support@empowernativevoice.com to report a missing order - we will investigate (~3–5 business days) and resend or refund accordingly.

Prices are shown in USD and do not include local taxes or import duties. Any fees upon delivery are your responsibility. Delays due to customs are out of our control.

Please double-check your shipping address carefully before completing your order.

We cannot guarantee reshipment or refund if an incorrect address is provided by the customer.

If the carrier returns the package due to an incorrect address, refusal, failed delivery attempts, or the package not being picked up within the carrier’s required timeframe, we are not responsible for the returned shipment.

In these cases, we cannot guarantee that a replacement shipment can be arranged, as it depends on the condition of the returned package and the carrier’s handling process.

If a reshipment is possible, additional shipping and production fees may apply.

Once an order has been returned to sender due to customer-provided address issues or failed delivery, refunds or free replacements will not be provided.