Damaged or Poor-Quality Item
- Product has damage or low-quality print.
- Send us photos showing the issue.
- We will arrange a refund or resend after review.

Wrong Item (Design or Product Type)
- Received a different design or product type than ordered.
- We will arrange a replacement or refund.

Wrong Size Sent (Our Mistake)
- Product size does not match your order due to our error.
- We will replace or refund the order.

Order Not Delivered in Time
- US orders: Not delivered within 35 days from purchase date.
- International orders: Not delivered within 60 days.
- We will refund or resend as per your choice.

• Additional Notes:
  - Processing Time for Replacement: Same as normal orders (7 business days for processing + 2–4 weeks for delivery).
  - No Extra Fee: You will not be charged any replacement/resend fee for these cases.
  - Refund Processing: Issued immediately after your request is approved; funds return to your account in 3–10 days, depending on your bank.

We’re sorry, but refunds or reshipments are not accepted in these cases:

• Wrong size chosen by the customer.
  
• Incorrect shipping address provided by the customer.
  
• Customer dislikes the item material.
  
• Order/shipping address changes requested after shipment.
  
• Product returned without prior notice to Empower Native Voice Store.

Order Modifications / Cancellation

- You have 2 hours after placing your order to request changes or cancellation.
- After 2 hours or once production begins, orders cannot be modified or canceled.

Damaged / Incorrect Item

- If you receive a damaged item, poor-quality print, or wrong product, we will send a replacement or refund.

- Please email support@empowernativevoice.com within 2 days of delivery.

- Include:
+ Your order number
+ Clear photo/video showing the issue and the QR code on the package

Order Not Received
- If your order hasn’t arrived within 35 days (US) or 60 days (International) after shipping (not including 1–10 days processing), contact us at support@empowernativevoice.com for a full refund.

- Note: This does not cover incorrect addresses provided by customers or missed deliveries.

Order Lost / Returned to Sender

- Please check your shipping address carefully before confirming.

- If lost due to incorrect address, we cannot provide refund or replacement.

- If tracking shows the package was returned to sender (wrong address, failed delivery, not picked up in time), we may resend the order, but refunds are not accepted.