Frequently asked questions
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Shipping & returns
How much does shipping cost?
Shipping costs vary based on your location and the shipping method selected at checkout. We offer free shipping on orders over $100.
What is your return policy?
Your satisfaction is guaranteed. You can send the items back for full refund within 15 days after receiving the package. You must ensure that the items are not used and in the original packing. You pay the shipping cost to ship the items back to us. We recommend using a shipping service that provides tracking information such as USPS with Delivery Confirmation or UPS/Fedex/DHL.
- We will support you to return if there is any problem from manufacturing defect
- If your item has any problem with production, please contact us within 24 hours for a solution!
- Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please message us with photos, videos of wrong/damaged items and we’ll sort that out for you.
Do you offer international shipping?
Yes, we offer international shipping to many countries.
During the checkout process, you'll be able to select your country for shipping. Please note that customs fees and import taxes may apply and are the responsibility of the customer
Orders
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
In the event you wish to cancel or change your order, please contact us within 2 hours of your order at support@empowernativevoice.com. As all of our products are handmade, changes after 2 hours will not be allowed.
*Please note that any orders that have already been packed or shipped cannot be canceled.
How do I track my order?
Tracking information may not update immediately in some cases, however, please rest assured your item is on its way. Here are some reasons why tracking information may not be available:
- There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier.Therefore, please hold on for a few more days and try again later.
- The package may not be scanned until it reaches the regional hub near the destination.
- There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area. The delivery time frame is valid regardless of the tracking information's availability online.
If your tracking status has not been updated for over 10 days, please contact us through our Customer Service email: support@empowernativevoice.com immediately and we will offer you further assistance.
Why the tracking status has not been updated?
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.
Products
What types of products do you offer?
We offer a wide range of products, including clothing, accessories, books, and home decor. Each product features designs inspired by Native culture, with a focus on spreading awareness and preserving traditions.
Do you offer wholesale pricing for bulk orders?
Yes, we do offer wholesale pricing for bulk orders. If you are interested in purchasing our products in larger quantities, please contact us directly for wholesale details and special pricing options.
How can I customize a product?
Some of our products can be customized with personalized messages or design variations. When browsing a customizable item, you will find options to add your details before making the purchase. If you have specific requests, feel free to contact our customer service for assistance.
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